Jobs are usually not designed, they evolved. The people doing the work do whatever they have to do to get the job done. Quite often, that means being creative and figuring out how to get the job done in spite of the "system". There is nothing wrong with that approach, unless the solution they pick causes problems somewhere further down the line.

The business analyst is skilled at working with end-users to determine what their needs are. Often, the business analyst has some technical experience which is useful in determining if a user's requests are feasible. Note that the business analyst is more than just a glorified note taker as he is also responsible for drilling down in to each business requirement to ensure that what is being asked is actually what is needed. Often a user thinks a particular feature is needed when in fact it isn't. Similarly, a user may assume that a particular feature will be included when it hasn't been specified anywhere.

It is also the business analysts role to translate what the user is asking for into a technical form that your IT staff or an ACSI Applications Specialist / Web Developer can understand.

For more details on how Aldrich Consulting Services, Inc. can help your business with a Business Analyst consult, please contact us.